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Eco-Cycle CHaRM Educator
Boulder, CO
November 2025
Eco-Cycle, one of the oldest and largest nonprofit recyclers in the country and a pioneer in the Zero Waste movement, seeks a CHaRM Educator to provide supports the public-facing customer service functions of Eco-Cycle’s CHaRM facility. This position conducts transactions with CHaRM customers and adheres to a professional and efficient standard of work and collaboration with other team members. The Educator is expected to effectively interact with customers, coworkers, and equipment to ensure a safe facility and experience for all at our Boulder headquarters.
Employee Title: CHaRM Educator
Employee Status: Hourly, 40 hours/week with benefits
Reports To: CHaRM Operations Manager
Compensation: $19.50/hour
POSITION DESCRIPTION
The Educator is part of a team that directly interacts with all CHaRM customers and guides them through their experience at our facility and processes all customer transactions. They are the first contact with customers and set the tone for the transaction, as well as educate customers on what we accept and why. All Educators will be provided with ongoing on the job training and development opportunities including tours of partner facilities. Educators perform the following functions:
SPECIFIC RESPONSIBILITIES
– Providing excellent customer service and conducting financial transactions for residential and commercial customers bringing in 25 different types of hard-to-recycle materials ranging from electronics to plastic bags.
– Offering direction to customers as to where their materials go within the CHaRM site.
– Guiding customers toward other community and regional resources to properly manage materials not accepted at CHaRM.
– Communicating with other CHaRM staff to ensure the highest level of customer service and effective teamwork.
– Utilize data management systems (Square POS) to support the gathering of critical customer and material data.
– Facilitating face-to-face recycling education to customers.
– Assisting with materials processing and evaluation.
– Maintaining a positive relationship with other CHaRM staff and materials partners.
– Balancing the cash register and POS system at the end of each day.
– Operating heavy machinery such as a forklift, excavator, and balers.
QUALIFICATIONS & COMPETENCIES
– Curiosity and a desire to learn about the complexities of our consumer culture
– Committed and passionate about helping to create social change for the good of the environment in both the local and global community, with a lifestyle that reflects an environmental ethic.
– Excellent customer-service experience.
– Excellent communication skills (written and verbal).
– Easy going and friendly attitude to ensure a fun working environment.
– Must be able to lift a minimum of 50 pounds repeatedly.
– Independent and self-motivated; a self-starter who enjoys taking the initiative and helping to problem-solve with others.
– Familiarity with Boulder County and recycling/Zero Waste issues a plus.
COMPENSATION & BENEFITS
The position is for 40 hours per week, generally from 8:45 am–5:15 pm. This is an on-site position. Compensation range is $19.50 hourly, full-time equivalent (FTE) per year, depending on experience and expertise, plus benefits.
Benefits include:
– EcoPass to ride local and regional buses and trains for free.
– Paid time off, including six paid holidays, plus two paid Personal Days off per year; accrued vacation starting at 9 days/year; accrued sick leave; and 2 weeks of full pay for maternity/paternity/adoption leave.
– Health benefits,beginning after 60 days, including health, dental, and vision; plus Life insurance, and Short-Term and Long-Term disability.
– Retirement benefits, beginning to accrue after one year, with a 403(b) retirement plan that employer will match up to 3%.
TO APPLY: Please submit a cover letter and resume to [email protected] with “CHaRM Educator” in the subject line. Applications will be accepted until the position is filled. No phone calls or drop-ins, please.
Eco-Cycle is proud to be an Equal Opportunity Employer and workplace. We seek to recruit, develop, and retain the most talented people from a diverse candidate pool to better serve our mission of bringing Zero Waste to all communities. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees and volunteers. Eco-Cycle prohibits discrimination and harassment of any kind. Eco-Cycle employment decisions are based on job requirements and individual qualifications, without regard to race, religion, color, national origin, gender, sexual orientation, gender identity and expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
